Técnico Sistemas Informações SR - Indaiatuba/SP - Banco John Deere
Core
Provide Level 1 IT support, sustain the End User Computing environment, and ensure operational continuity for Banco John Deere users.
Role type
Senior IT Systems Technician (Help Desk & End User Computing)
Builds
IT support services, user identity management, and productivity tools for the bank's workforce
Domain
Banking / IT Support & Service Desk
Deliverable
dashboards & analysis
Required skills
Windows support, Microsoft 365 (Outlook, Teams), Active Directory, Microsoft Entra ID, endpoint management, network connectivity basics, incident troubleshooting, ITSM processes
Preferred skills
ManageEngine ServiceDesk Plus, Endpoint Central, Jira, Microsoft Azure basics, IT monitoring tools, ITIL 4, Microsoft MS-900/AZ-900, Power BI
Technologies
ManageEngine ServiceDesk Plus, Active Directory, Microsoft Entra ID, Microsoft 365, Endpoint Central, Jira, Microsoft Azure, Power BI
Responsibilities
Handle Help Desk calls and user support; Provide technical support for notebooks, desktops, and peripherals; Register, track, and resolve incidents via ManageEngine ServiceDesk Plus; Support user and identity management in Active Directory and Microsoft Entra ID; Provide support for Microsoft 365 tools (Outlook, Teams); Support endpoint management and configuration; Install, configure, and support approved software; Provide Level 1 support for connectivity, Wi-Fi, VPN, and access; Escalate incidents to specialist teams when necessary; Support operational activities during the Decoupling process.
Seniority
Senior, hands-on IC