Casualty Claims QA Internal Auditor
Core
Conduct technical, quality, and data audits across claims operations to assess handling effectiveness, identify risks, and drive operational excellence.
Role type
Senior IC internal auditor (casualty claims)
Builds
Claims quality assurance programmes, audit reports, and corrective action plans
Domain
Insurance (Casualty Claims) + Internal Audit
Required skills
UK insurance claims handling, casualty claims expertise (EL/PL/3rd Part Property/Motor PI/Disease/Professional Risks), audit execution, data analysis, risk identification, regulatory compliance knowledge, report writing, stakeholder management, process improvement
Preferred skills
Team leadership, supervisory experience, advanced Excel, AI ethics understanding
Technologies
Microsoft Office, claims data systems
Responsibilities
Conduct technical, quality, and data audits; Lead planned and thematic reviews; Analyse claims data to identify trends and root causes; Produce detailed audit reports; Monitor remediation activity; Coach and mentor colleagues; Identify process improvement opportunities
Seniority
Senior, hands-on IC