Leiter Vertriebsinnendienst (m/w/d)
Core
Lead the Sales Operations team to ensure efficient order processing, quote management, and customer support for technically complex products.
Role type
Sales Operations Manager
Builds
Sales processes, quotes, and operational workflows
Domain
Industrial manufacturing / B2B sales operations
Required skills
Sales operations management, quote lifecycle management, CRM data management, process optimization, cross-functional collaboration, MS Office/ERP/CRM proficiency, technical product understanding
Preferred skills
Leadership experience, technical background, multilingual communication, hands-on operational support
Technologies
MS Office, ERP systems, CRM systems
Responsibilities
Lead and develop the Sales Operations team, manage customer inquiries and prioritize requests, track quote status and document loss reasons, ensure professional customer and partner support, prepare technical and commercial quotes, maintain CRM data quality, analyze sales KPIs and create reports, improve sales processes and templates, collaborate with Sales, Engineering, Procurement, Production, Quality, Logistics, Finance, and IT
Seniority
Manager, hands-on leadership
