Leiter Vertriebsinnendienst (m/w/d)
Core
Lead and optimize the internal sales operations team to ensure efficient order processing, quote management, and customer support for technically complex products.
Role type
Sales Operations Manager
Builds
Sales processes, quote documentation, and operational efficiency for technical products
Domain
Industrial manufacturing / B2B sales operations
Required skills
Team leadership, quote management, CRM data management, sales process optimization, ERP/CRM proficiency, technical product understanding, data analysis
Preferred skills
Higher education degree, experience with technically complex products, foreign languages beyond German/English
Technologies
MS Office, ERP systems, CRM systems
Responsibilities
Lead and coach the internal sales team, manage and prioritize customer inquiries, track quote status and document loss reasons, ensure professional customer communication, create technical and commercial quotes, maintain CRM data quality, analyze sales KPIs and reports, improve sales processes and templates, collaborate with sales, technical, and operational departments
Seniority
Manager, hands-on leadership