Manager, Elevated Client Services
Core
Strategic leadership role managing Mortgage and Consumer servicing functions for ICE Mortgage Technology clients, focusing on portfolio expansion, value realization, and program management.
Role type
Senior IC Manager (Client Services Operations)
Builds
Strategic client partnerships and operational delivery for mortgage servicing solutions
Domain
Financial Services / Mortgage Technology
Deliverable
client delivery
Required skills
Mortgage servicing operations expertise, Program management, Strategic stakeholder engagement, Cross-functional team leadership, Data strategy development, MSP proficiency, Executive-level communication, Conflict resolution, Agile/Kanban delivery
Preferred skills
Banking platform integrations knowledge, Cloud infrastructure experience, Digital banking solutions familiarity
Technologies
Cloud infrastructure, APIs, Digital banking solutions, Agile, Kanban
Responsibilities
Identify portfolio expansion opportunities, Drive value realization from ICE products, Track and report on client satisfaction KPIs, Lead program management for client initiatives, Partner on product/service delivery alignment, Support client training on product enhancements, Build trusted advisor relationships with client leaders, Engage stakeholders across all organizational levels, Collaborate on data strategies for mortgage operations, Coordinate with internal ICE leaders, Maintain reporting and accountability mechanisms, Mentor and develop staff, Facilitate cross-functional collaboration
Seniority
Senior, hands-on IC with leadership responsibilities
