Teammate（チームメイト）
Core
Providing world-class customer experience and meeting/exceeding client KPIs as a backbone support role for technology clients.
Role type
Customer support agent (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer experience / Business Process Outsourcing
Deliverable
client delivery
Required skills
Critical thinking, multitasking, attention to detail, self-motivation, flexibility, adaptability, ability to work under pressure, language proficiency, writing skills, comprehension, typing speed (30 WPM), computer literacy (Windows, macOS, MS Office, Google Apps), shift work availability.
Preferred skills
Call center experience.