IT-SUPPORT SPECIALIST (m/w/d)
Core
Providing first and second-level IT support to employees, managing user accounts, and troubleshooting hardware and software issues.
Role type
IT Support Specialist
Builds
IT service processes and user productivity
Domain
Manufacturing / Enterprise IT
Required skills
Windows administration, Microsoft 365, hardware troubleshooting, user account management, ticket management, ERP system knowledge
Preferred skills
Sage 100 ERP, network basics, English language skills
Technologies
Windows, Microsoft 365, Sage 100
Responsibilities
Handling first and second-level support requests, setting up and configuring PCs, notebooks, and peripherals, documenting and prioritizing tickets, identifying recurring issues to improve IT processes.
Seniority
Junior, entry-level