Kaufmännischer Mitarbeiter (m/w/d) für den Kundendienst /
Core
First point of contact for receiving and processing customer service orders, handling service requests, technical defects, complaints, and warranties for Mitsubishi forklifts.
Role type
Customer service representative (administrative)
Builds
Service coordination and planning for field technicians
Domain
Industrial equipment / Material handling
Required skills
Customer service, order processing, technical defect handling, complaint management, warranty processing, quote generation, service scheduling
Preferred skills
Technical understanding of material handling equipment, experience in customer service or back-office operations
Technologies
Standard office applications
Responsibilities
Answering and processing customer service orders, handling incoming service requests and technical defects, creating quotes for maintenance work, coordinating and planning field technician service visits
Seniority
Mid-level, hands-on IC