IT Service Manager (m/w/d)
Core
Responsible for end-to-end service delivery, ensuring stable operation of complex IT services, datacenter, and infrastructure while coordinating internal units and external partners.
Role type
Senior IT Service Manager
Builds
Stable IT services, datacenter operations, and infrastructure for a regulated organization (public administration, justice, or regulated sector)
Domain
IT Service Management / Managed Services / Public Sector
Required skills
IT Service Management, Managed Services, ITIL v3/v4, Client Services, Datacenter Operations, IT Infrastructure, SLA/OLA Management, Incident Management, Change Management, Budget Planning, Compliance (DSGVO/BSI)
Preferred skills
Public administration/justice/regulatory sector experience, Audit/Revision support
Technologies
ITIL, SLA, OLA, DSGVO, BSI
Responsibilities
Oversee service delivery against SLAs/OLAs, coordinate internal teams and external vendors, manage major incidents and changes, ensure compliance with security and data protection regulations, monitor KPIs and service quality, support budget planning and forecasts.
Seniority
Senior, hands-on IC