IT Administrator (m/w/d) / 3rd Level Support
Core
3rd Level Support and IT Administration for complex IT environments, focusing on troubleshooting, system administration, and sustainable solution development.
Role type
Senior IT Administrator (3rd Level Support)
Builds
IT infrastructure stability and user support for enterprise clients
Domain
Enterprise IT / Managed Services
Required skills
Matrix42 administration, Microsoft Intune management, AutoDesk ticketing system expertise, complex IT troubleshooting, client and system-level problem analysis
Preferred skills
IT System Integration qualification, multi-year 3rd Level Support experience, strong German and English communication
Technologies
Matrix42, Microsoft Intune, AutoDesk
Responsibilities
Resolve complex 3rd Level IT incidents, administer Microsoft Intune, manage software distribution via Matrix42, document support cases in AutoDesk, analyze and fix client and system-level issues, collaborate with IT teams on technical challenges