Service Desk Engineer (w/m/d)
Core
Providing first-level IT support and infrastructure optimization for German industry clients.
Role type
Service Desk Engineer (First Level Support)
Builds
IT infrastructure, hardware/software rollouts, and support services for key clients
Domain
IT Services / German Industrial Sector
Deliverable
client delivery
Required skills
Hardware troubleshooting, Microsoft OS, Microsoft Office, ITSM processes, ticket management, customer prioritization
Preferred skills
Field service experience, key account management
Technologies
Microsoft Office, Microsoft Operating Systems, ITSM tools
Responsibilities
Monitor ITSM processes, ensure SLA compliance, provide first-level support via phone/email/ticketing, manage key accounts, qualify and categorize support requests
Seniority
Entry to Mid-level, hands-on IC
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