IT Service Manager (m/w/d)
Core
Responsible for the overall delivery of complex IT services, ensuring smooth operation and compliance with SLAs and contractual agreements.
Role type
Senior IT Service Manager
Builds
Client, Datacenter, and Infrastructure Services
Domain
IT Service Management / Managed Services / Public Administration
Required skills
IT Service Management, Managed Services, ITIL v3/v4, Client Services, Datacenter Operations, IT Infrastructure, Outsourcing Management, SLA Management, Incident Management, Change Management, Budget Planning, Compliance (DSGVO/BSI), KPI Monitoring, Escalation Management
Preferred skills
Experience in Public Administration, Justice, or Regulated Organizations, ITIL Certification
Technologies
ITIL, DSGVO, BSI
Responsibilities
Overall responsibility for service delivery according to SLA/OLA, Coordination of internal units and external partners, Conducting service reviews and escalation meetings, Ensuring compliance with security and data protection regulations, Monitoring KPIs and service quality, Managing major incidents and changes, Supporting audits and budget planning, Optimizing service processes and structures
Seniority
Senior, hands-on IC
