Client Support Specialist - Market Data
Core
Provide high-quality technical support and client service for financial market data products, troubleshooting inquiries and ensuring data accuracy.
Role type
Client Support Specialist (Financial Data)
Builds
Client support services and data validation for global financial market data customers
Domain
Financial Services / Market Data
Deliverable
client delivery
Required skills
Troubleshooting, CRM management (Salesforce), Data analysis, Financial market knowledge (fixed income, equities, derivatives), Excel proficiency, Cross-functional collaboration, Documentation
Preferred skills
AI tool proficiency, Problem-solving, Time management, Financial services experience
Responsibilities
Troubleshoot and resolve client issues using internal tools and financial data knowledge; Log and manage client interactions in Salesforce; Escalate complex issues to internal teams; Analyze data to validate issues and identify discrepancies; Partner with cross-functional teams to drive resolution; Contribute to documentation and workflow improvements; Assist in data validation and quality assurance.
Seniority
Individual Contributor, 2+ years preferred