Analyst, IT Operations
Core
24x7 support for Enterprise Applications and Offices through proactive monitoring, incident management, and service restoration.
Role type
IT Operations Analyst
Builds
stable enterprise application services and network infrastructure
Domain
IT Operations / Enterprise Applications
Required skills
Active Directory Administration, incident management, troubleshooting, change management, root cause analysis, runbook documentation, capacity management, asset management, vendor SLA review, process monitoring
Preferred skills
Bachelor's in Computer Engineering, 3+ years experience, Office Suite familiarity, multi-tasking, independent project work, cross-team coordination
Technologies
Active Directory, Office Suite, monitoring solutions
Responsibilities
Perform proactive checkouts and monitoring to avoid service outages; troubleshoot and isolate faults to restore service; develop root cause flow charts and troubleshooting procedures; complete pre-production deployment checklists; coordinate changes at the CAB and implement tasks; execute service requests and support network maintenance; propose solutions for the knowledge base.
Seniority
Mid-level, hands-on IC