IT-Support-Mitarbeiter Helpdesk (m/w/d)
Core
Providing telephone support for German and international retail stores and assisting users with 1st-level cash register hardware, software, and handling issues.
Role type
Helpdesk technician (1st-level support)
Builds
Cash register support solutions for retail stores
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
telephone communication, ticket system usage, documentation, MS Office, basic network knowledge, hardware troubleshooting, software troubleshooting, shift work adaptability
Preferred skills
technical training, prior experience, English language skills
Technologies
MS Office, ticket systems
Responsibilities
Answering phone calls for store support, troubleshooting cash register issues, coordinating on-site technician visits, prioritizing and escalating tickets, working in a shift system including weekends and holidays
Seniority
Entry-level to Junior