IT Service & Support Specialist* (d/m/w)
Core
Handling and resolving IT service requests and incidents, providing user support, and escalating complex issues.
Role type
IT Service & Support Specialist
Builds
IT service solutions and support for internal users
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
IT service request management, incident analysis and classification, user support, Microsoft 365 administration, IT hardware knowledge, problem-solving, project participation
Preferred skills
Technician, Meister, or Fachwirt qualification, Bachelor's or Master's degree
Technologies
Microsoft 365
Responsibilities
Process and document service and support requests independently, analyze and classify IT service requests and incidents, resolve service requests and track their status, escalate issues to advanced support units when necessary, develop problem solutions and deliver results to clients, advise and support users on IT questions, support advanced support units on technical topics, participate in internal special tasks and projects