IT-Support-Spezialist / Mitarbeiter 1st & 2nd Level Support (m/w/d)
Core
Central point of contact for employees regarding all IT questions and technical issues, providing remote and on-site 1st and 2nd level support.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT solutions for internal users
Domain
IT Support / Enterprise IT
Required skills
Windows client administration and troubleshooting, macOS administration, mobile device management (iOS/Android), Microsoft 365 administration, Azure AD / Entra ID management, hardware setup and management, software installation, user account management, password reset, internal application support, documentation creation
Preferred skills
Experience with ERP, HR, and communication systems
Technologies
Windows, macOS, Microsoft 365, Azure AD, Entra ID, Intune, iOS, Android
Responsibilities
Troubleshoot and resolve IT incidents, classify and document tickets, escalate complex cases, configure clients and workstations, manage hardware and software, administer user accounts and permissions, support internal applications, create user documentation
Seniority
Mid-level, hands-on IC
