IT-Support Specialist (m/w/d) Workplace & Microsoft 365
Core
Providing onsite and remote IT support for workplace hardware/software and Microsoft 365 services, managing user onboarding/offboarding, and maintaining IT infrastructure.
Role type
IT Support Specialist (1st/2nd Level)
Builds
Workplace IT stability and user productivity
Domain
Enterprise IT / Microsoft 365 / Windows Server
Required skills
Active Directory administration, Windows Server administration, Microsoft 365 administration (Entra, Exchange, Intune, SharePoint, Teams), hardware management, user onboarding/offboarding, software packaging, incident diagnosis and resolution, knowledge base management, project support
Preferred skills
Google Workspace, Apple iOS, Jira, Confluence
Technologies
Active Directory, Windows Server, Windows Client, Microsoft 365 (Entra, Exchange, Intune, SharePoint, Teams), Lansweeper, Office, Confluence, Jira
Responsibilities
Accepting and processing support requests, providing telephone and personal user support, managing hardware and user onboarding/offboarding, maintaining and updating knowledge bases, packaging software, optimizing workplace IT, analyzing and resolving complex user/hardware/M365 issues, administering M365 services, administering Windows Server environments, configuring Windows clients and mobile devices via Intune, supporting standard applications, collaborating with external vendors, monitoring IT system performance
Seniority
Mid-level, hands-on IC