IT Administrator*in Client Services / IT-Client Services Engineer (w/m/d) – Modern Workplace
Core
Providing IT support for hardware, software, and network to ensure colleagues remain productive, including remote and on-site assistance.
Role type
1st/2nd-level IT support engineer (Modern Workplace)
Builds
Modern workstations, device fleets, and standardized client environments
Domain
IT Services / Modern Workplace
Required skills
Microsoft 365, Windows Administration, Azure AD, baramundi, hardware support, software rollouts, network support, ticket management, root cause analysis, standardization, automation
Preferred skills
ITIL/ITSM, project ownership for rollouts, data protection, IT security, software packaging, monitoring, patch management
Technologies
Microsoft 365, baramundi, Windows, Azure AD
Responsibilities
Support remote and on-site hardware, software, and network issues; configure modern workstations (OS, standard software, peripherals); manage devices (laptops, mobile, accessories) including rights and users; participate in rollouts, migrations, and infrastructure updates; prioritize, document, and resolve client tickets; analyze root causes and share knowledge in the KB; drive standardization and automation in the client environment; prepare structured escalations to 3rd level.
Seniority
Mid-level, hands-on IC