Fachinformatiker für Systemintegration (m/w/d) Vollzeit – First Level Support
Core
First-level IT support handling service desk inquiries, hardware/software troubleshooting, and user management for clients.
Role type
First-level IT support specialist
Builds
IT infrastructure services and user workstations for clients
Domain
IT Services / System Integration
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, User management, Windows administration, Microsoft 365 administration, ERP system basics
Preferred skills
Problem-solving, Process improvement
Responsibilities
Answering and triaging service desk requests, Resolving 1st-level support tickets, On-site service delivery, Managing user workstations and peripherals, Supporting IT infrastructure administration, Participating in IT projects
Seniority
Entry-level / Junior