IT Support First & Second Level (w/m/d)
Core
Provide remote and telephone IT support for business units in Germany, Austria, Luxembourg, and Switzerland, handling ticket resolution, software installation, and compatibility checks.
Role type
IT Support Specialist (First & Second Level)
Builds
IT support services for internal business units
Domain
IT Support / Enterprise Software
Required skills
Ticket system management, remote support, software installation, compatibility testing, error analysis, vendor coordination, documentation creation, solution development for proprietary software
Preferred skills
Experience with Windows operating systems, Office products, structured work approach, customer orientation
Technologies
Windows, Office, proprietary software, ticketing systems
Responsibilities
Handle and prioritize support tickets via the ticketing system, perform remote support for software installation and usage, analyze errors and initiate corrective measures, communicate with and coordinate external service providers, create and distribute user guides and FAQs, develop solutions for internally developed software