Mitarbeiter (w/m/d) Hotline / 1st Level Support
Core
Handling customer inquiries via phone, email, and ticketing systems; analyzing and reproducing reported software issues; communicating with product management and development teams.
Role type
1st Level Support Engineer (Software)
Builds
Software support solutions and process improvements
Domain
IT / Software Support
Deliverable
client delivery
Required skills
ticketing systems, software architecture understanding, IT infrastructure knowledge, documentation, process improvement
Preferred skills
customer support experience, technical support experience, product testing
Technologies
ticketing systems
Responsibilities
handling customer inquiries via phone, email, and tickets; analyzing and reproducing reported software problems; documenting support cases and solutions; participating in product tests or feedback sessions
Seniority
Entry to Mid-level, hands-on IC