IT-Supporter / IT-Service Desk – 1st Level Support (m/w/d)
Core
1st level IT support handling installation, configuration, and troubleshooting of client and server hardware and software, primarily in Windows environments.
Role type
1st level IT support specialist
Builds
IT infrastructure and software solutions for clients
Domain
IT services, Windows environment
Required skills
Windows environment expertise, hardware and software installation, configuration, remote and on-site troubleshooting, ticket system documentation
Preferred skills
IT project support
Technologies
Windows, ticket systems
Responsibilities
Receive and analyze technical incident reports via phone and email, resolve issues remotely or on-site, document work in the ticket system, support colleagues in IT projects