IT-Mitarbeiter(in) für den 1st Level Support in Vollzeit (m/w/d)
Core
Providing first-level IT support via email and phone, troubleshooting tickets, and performing remote installations and updates.
Role type
IT support specialist (1st level)
Builds
IT support services for internal users
Domain
IT support
Required skills
Ticketing systems, remote desktop tools, problem analysis, documentation, basic IT troubleshooting
Responsibilities
Answering inquiries via email and phone, documenting requests in a ticketing system, analyzing and resolving 1st level tickets, performing installations and updates via remote maintenance, conducting brief remote training sessions, supporting the creation and updating of documentation