Technical Support Engineer [m/w/d]
Core
Support B2B software applications for customers and partners by analyzing usage, debugging program functions, and resolving complex enterprise-specific issues.
Role type
Technical Support Engineer
Builds
B2B software solutions for customers in energy, automotive, insurance, and retail sectors
Domain
IT consulting and B2B software support
Required skills
XSLT, Java, SQL, XML, XPath, WS*, MySQL, Oracle, Tomcat, Linux, Unix
Preferred skills
None stated
Technologies
XSLT, Java, SQL, XML, XPath, WS*, MySQL, Oracle, Tomcat, Linux, Unix
Responsibilities
Reproduce complex scenarios and drive error analysis to completion; coordinate and prioritize incoming customer inquiries; lead product and project support in collaboration with IT consultants and product development; document solutions, workarounds, and best practices; support the expansion of ITIL-based service structures
Seniority
Mid-level, 2+ years experience