Support Consultant (m/w/d)
Core
Ensure smooth operations, serve as a contact for internal departments and customers, and handle service requests via a ticketing system.
Role type
Support Consultant (IT)
Builds
IT support services for internal departments and customers
Domain
IT Services / Customer Support
Required skills
IT training (degree or vocational), First/Second Level Support experience, database operation experience, structured work approach
Preferred skills
strong communication skills, ability to work in a team, motivation to learn new topics
Technologies
ticketing systems, databases
Responsibilities
Handle service requests via ticketing system, analyze and resolve incidents with technical teams, document operations and processes, conduct performance analyses
Seniority
Individual Contributor