1st & 2nd Level Support (m/w/d) - Quereinstieg möglich
Core
1st & 2nd Level Supporter analyzing customer and dealer inquiries to provide solutions for their trade businesses.
Role type
1st & 2nd Level Support Specialist
Builds
Support tickets, incident documentation, and coordinated resolution measures for customers and trade dealers.
Domain
IT Support / Trade Services
Deliverable
client delivery
Required skills
IT background or strong affinity, customer contact experience, problem analysis, solution development, independent work
Preferred skills
IT training (Fachinformatiker), commercial training, application consultation
Technologies
Support ticketing systems, communication tools
Responsibilities
Handle all phone support and service inquiries, create and document support tickets, analyze and resolve incidents, consult customers on application questions