Service Dispatcher (m/w/d)
Core
Managing IT incidents and service requests via phone, email, and tools, prioritizing issues, and assigning tickets to resources.
Role type
First-level IT service dispatcher
Builds
IT support for hardware and software
Domain
IT services / Managed Services
Deliverable
client delivery
Required skills
IT incident management, ticket prioritization, resource allocation, first-level technical support (hardware/software), SLA monitoring, documentation
Preferred skills
Knowledge of endpoints, servers, cloud, network technologies, VoIP
Technologies
PCs, Laptops, Servers, Cloud, Network technologies, VoIP
Responsibilities
Recording incidents and service requests, creating and categorizing IT problems, assigning tickets to available resources, providing first-level technical support, ensuring SLA compliance, documenting all processes