Junior IT-Mitarbeiter – Helpdesk 1st Level-Support (m/w/d)
Core
1st Level IT Helpdesk support handling customer tickets, analyzing and classifying incidents, and resolving IT issues for clients.
Role type
Junior IT Helpdesk Specialist (1st Level Support)
Builds
IT support services for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
ticket management, incident analysis, IT troubleshooting, customer communication, problem classification
Preferred skills
passion for IT, customer-centric mindset, teamwork, reliability, efficiency