Second Level IT-Support (all genders)
Core
Second Level IT Support responsible for analyzing customer incidents, ensuring service availability and performance, and resolving hardware/software issues.
Role type
Second Level IT Support Engineer
Builds
IT services and solutions for customers
Domain
IT Support / Infrastructure
Deliverable
client delivery
Required skills
incident analysis, proactive service monitoring, ticket management, documentation, client administration, user management, hardware installation, software installation, Windows server administration, Linux server administration, Citrix, VMware, hypervisor management
Responsibilities
Analyze incoming incidents and develop qualified solutions, proactively monitor services to ensure availability and performance, handle Second Level Support for common hardware and software, document incidents in the Service Desk tool, manage and monitor tickets, participate in troubleshooting and document IT processes, install client hardware and software, perform user management