IT-Support 1st & 2nd Level, IT-Benutzerberater/in (m/w/d)
Core
Handling IT incidents and user support via phone and email, installing/configuring hardware and software, and monitoring end-customer IT infrastructure.
Role type
IT support specialist (1st & 2nd level)
Builds
IT infrastructure and user support services for end customers
Domain
IT services / Enterprise support
Required skills
Windows client administration, network fundamentals (DHCP, IP, TCP/UDP, DNS), ticket system management, hardware/software installation and configuration, incident analysis and resolution
Preferred skills
Microsoft Office environment knowledge, ability to make time-critical decisions independently, proactive self-development
Technologies
Windows, Office, DHCP, IP, TCP/UDP, DNS
Responsibilities
Accepting and processing incident reports and customer inquiries via phone and email; Installing, configuring, and rolling out hardware and software; Monitoring IT infrastructure of end customers; Maintaining customer documentation database; Analyzing and resolving faults in standard IT equipment; Developing solution approaches and quality standards
Seniority
Mid-level, hands-on IC