IT-Business Analyst (m/w/d) für Selbstbedienungssysteme
Core
Customer contact and liaison for the daily use of the self-service solution 'eCMS-Suite', translating customer feedback into improvements and coordinating with development teams.
Role type
Business Analyst (Self-Service Systems)
Builds
Self-service software solutions (eCMS-Suite)
Domain
Retail / Self-service technology
Required skills
Analytical thinking, Quality assurance, Programming specification, Test planning, On-site acceptance testing, Customer communication, Technical training
Preferred skills
English (verbal and written), Team collaboration
Technologies
eCMS-Suite
Responsibilities
Act as the primary contact for customers regarding daily system usage, Implement improvements based on customer feedback, Coordinate between development and customer business units, Participate in analysis, planning, and specification creation for programming, Create and execute test plans for quality assurance, Conduct acceptance tests in the customer environment on-site
