Call Center Agent (m/w/d)
Core
Handling customer inquiries, providing solution-oriented advice, and managing customer communications via phone and email.
Role type
Customer Service Agent
Builds
Customer support interactions and documentation
Domain
Customer Service
Deliverable
client delivery
Required skills
Fluent German (verhandlungssicher), problem-solving, documentation, system data entry
Responsibilities
Direct collaboration with internal departments, handling customer inquiries, advising customers with high service quality, processing customer emails, entering and updating customer information in the system, documenting call information
