Mitarbeiter Customer Service / Auftragsmanagement (m/w/d)
Core
End-to-end order processing and customer service for an industrial chemical materials company.
Role type
Customer Service / Order Management Specialist
Builds
Order fulfillment and customer satisfaction for industrial clients
Domain
Chemical manufacturing / Industrial materials
Required skills
Order processing, customer service, data management, stakeholder coordination, complaint handling, credit management, process optimization
Preferred skills
SAP, MS Excel, English communication
Technologies
SAP, MS Office
Responsibilities
Process customer inquiries and manage orders from request to completion, coordinate with sales/logistics/production, handle complaints and returns, maintain master data, support collection processes, analyze order data for process improvement
Seniority
Entry to Mid-level, operational IC