Call Center Mitarbeiter (m/w/d) - Telefonie Support,
Core
Handling incoming customer inquiries via phone, providing competent advice on products and services, and documenting interactions to ensure high customer satisfaction.
Role type
Customer support agent (voice)
Builds
Customer service interactions and resolved inquiries
Domain
Customer service / Telephony
Deliverable
client delivery
Required skills
Phone communication, customer service, data entry, problem solving, documentation, PC applications
Responsibilities
Answering incoming customer calls, consulting on products and services, recording and maintaining customer data in the system, resolving customer issues independently within defined processes, escalating complex issues to specialized departments, documenting calls and procedures, ensuring high service and customer satisfaction, adhering to internal quality and service standards