Fachkraft (m/w/d) im 1st Level Support
Core
First point of contact for customers regarding technical questions and issues, handling support requests via phone and email.
Role type
1st Level Support Specialist
Builds
Digital services and applications for a large user base
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT system knowledge, technical troubleshooting, structured documentation, multi-tasking, customer communication
Preferred skills
English language skills
Technologies
IT systems, digital applications (via careerplan.io/jobs/13643-1L_623658-S-fachkraft-mwd-im-1st-level-support-at-michael-page-gmbh)
Responsibilities
Answering technical questions and solving problems, documenting requests and solutions, escalating complex issues to 2nd Level Support, ensuring timely feedback to customers
Seniority
Entry-level to Junior