Mitarbeiter im Call Center (m/w/d) - Inbound
Core
Handling incoming customer calls to provide consultation on products and services, manage customer data in a CRM system, and resolve complaints and service requests.
Role type
Customer service representative (inbound)
Builds
Customer support interactions and service resolutions
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
CRM system usage, MS Office, customer consultation, complaint handling, data documentation, administrative support
Preferred skills
Prior customer service or call center experience, high stress tolerance, teamwork
Technologies
CRM systems, MS Office
Responsibilities
Answering incoming customer calls, consulting customers on products and services, recording and maintaining customer and case data in the CRM system, processing customer complaints and service inquiries, escalating complex issues to relevant departments, documenting all customer contacts according to internal guidelines, supporting administrative tasks in customer service