Telefonisten (m/w/d) für Patientenservice
Hybrid
Core
First-level support for patients in a neurology, psychiatry, and psychotherapy clinic, handling inbound/outbound calls and emails to schedule appointments and manage inquiries.
Role type
Patient service coordinator (telephony)
Builds
Appointment scheduling and patient communication for a neurology/psychiatry/psychotherapy clinic
Domain
Healthcare (Neurology, Psychiatry, Psychotherapy)
Required skills
German (fluent), telephone communication, PC proficiency, appointment scheduling, email management, complaint handling
Preferred skills
Medical background (MFA or nursing), experience with psychiatric patients, inbound/outbound telephony
Responsibilities
Answering patient phone calls, scheduling doctor appointments, handling email inquiries, documenting complaints
Seniority
Entry-level to Mid-level