Customer Success Manager (m/w/d) – Hamburg
Hybrid
Core
Onboard new customers, train users on the AI strategy platform, and drive adoption to expand usage across teams.
Role type
Customer Success Manager
Builds
AI-native strategy consulting platform for board-ready decks
Domain
Strategy consulting + AI software
Deliverable
product features
Required skills
customer onboarding, user training, account management, usage tracking, product feedback integration
Preferred skills
strategy or consulting domain knowledge
Technologies
AI-native strategy platform
Responsibilities
Onboard new customers and set up their first engagements, Train users on scoping, document upload and deck review, Be the main contact for customer questions and feedback, Track usage and help customers expand to more teams, Bring customer feedback to the product team
Seniority
Mid-level, hands-on IC
