Customer Support & Operations Specialist (m/w/d)
Core
Customer support and operations specialist for Miele's digital laundry services (appWash) and B2B machine rental (reloop), handling technical issues for commercial customers and users across Europe.
Role type
Customer Support & Operations Specialist
Builds
Digital laundry services (appWash) and B2B machine rental solutions (reloop)
Domain
Home appliances / IoT / Laundry services
Deliverable
client delivery
Required skills
Technical troubleshooting, process improvement, prioritization, customer communication, multilingual support
Preferred skills
First experience in customer service, additional foreign language
Technologies
Ticketing systems, digital laundry platforms
Responsibilities
Answer customer inquiries via phone, email, and ticketing system; analyze and resolve technical issues with washing machines; coordinate with Miele technicians and service partners; identify recurring problems to improve processes; manage multiple parallel requests efficiently.