Customer Service Specialist BFC (m/w/d) Betreuung & Auftragsmanagement
Core
Handling customer inquiries, complaints, and service orders for water treatment solutions.
Role type
Customer Service Specialist (1st & 2nd Level)
Builds
Service orders, quotes, and technical service coordination for water filtration systems.
Domain
Industrial water treatment and filtration
Deliverable
client delivery
Required skills
Customer service (1st & 2nd level), CRM/ERP/DMS systems, MS Office, contract basics, process understanding
Preferred skills
Commercial training (Industriekauffrau/kaufmann), Key Account Management support
Responsibilities
Process customer inquiries and complaints, coordinate multi-team cases, invoice technical interventions, create and track quotes, coordinate external service contracts, document processes in CRM/ERP/DMS
Seniority
Mid-level, experienced IC