Mitarbeiter Kundenservice (m/w/d) Schwerpunkt Marktkommunikation
Core
Central contact point for customers, handling inquiries, technical problems, and support tickets in the energy, water, and heat supply sector.
Role type
Customer Service Representative (Market Communication)
Builds
Customer support processes and ticket resolution systems
Domain
Energy, water, and heat supply utilities
Deliverable
dashboards & analysis
Required skills
Ticket management, customer communication, process improvement, ERP systems, IT support, prioritization
Preferred skills
Energy market knowledge, SAP experience, systematic error analysis
Technologies
SAP, Navision, ERP systems
Responsibilities
Answering customer inquiries and resolving technical problems, processing and documenting support tickets, classifying and routing requests to specialized departments, improving support processes and customer experience
Seniority
Entry-level to Mid-level