IT Support Specialist (m/w/d)
Core
IT Support Specialist ensuring remote work capability for medical practice teams across Germany via technical support for applications, accounts, devices, and Telematikinfrastruktur.
Role type
IT Support Specialist
Builds
Remote work capability for medical practice teams
Domain
Healthcare / Medical Practice IT
Deliverable
client delivery
Required skills
IT support, technical customer support, structured problem solving, ticketing management, documentation, telephone communication
Preferred skills
Practice management systems, Healthcare IT, Telematikinfrastruktur, account management, external IT vendor coordination
Technologies
Telematikinfrastruktur, practice management systems
Responsibilities
Provide first-line technical support and troubleshooting for practice teams via phone and remote channels; Triage, prioritize, and track support tickets based on impact on practice operations; Resolve common practice IT issues including applications, access, peripherals, and printing/scanning; Coordinate escalation and on-site solutions for complex issues with internal IT and external vendors; Document recurring issues and maintain knowledge base articles to improve support processes.
Seniority
Individual Contributor