SmartHost Springer - Guest Relation Agent (m/w/d)
Hybrid
Core
Guest Relation Agent responsible for welcoming guests, managing check-ins/check-outs, handling inquiries/complaints, and performing room/property quality checks across Germany and Austria.
Role type
Guest Service Agent
Builds
Guest experiences and operational quality standards for short-term apartment rentals
Domain
Hospitality / Short-term rental
Deliverable
product features
Required skills
Guest relations, Check-in/out management, Complaint handling, Room inspection, Minor repairs, Vendor coordination, Administrative tasks, Digital tools proficiency
Preferred skills
Hospitality training, Service orientation, Communication, Self-management, Reliability, Structured work approach
Technologies
MS Office, Digital guest communication tools