Mitarbeiter Vertriebsinnendienst / Backoffice / Service Agent (m/w/d)
Core
Order management and after-sales service coordination acting as the interface between internal teams and external stakeholders (customers, suppliers, logistics).
Role type
Sales Operations / Backoffice Service Agent
Builds
Order fulfillment and customer service processes for refurbished IT products
Domain
IT Hardware / Refurbished Electronics / B2B Sales
Required skills
Order management, ERP systems, MS Office, English (written and spoken), customer service, logistics coordination, process optimization
Responsibilities
Manage order processing and after-sales service, coordinate with sales, procurement, technical, and logistics teams, handle customer inquiries and correspondence, organize shipments with logistics providers, optimize internal processes