Customer Success & Case Manager (m/w/d) – Online Education Gesundheit
Core
Operative case management and outbound calling to activate and support participants in AZAV-certified online education programs.
Role type
Customer Success & Case Manager
Builds
Online education programs for adult learners with education vouchers
Domain
Vocational training / Adult education / Health sector
Deliverable
client delivery
Required skills
Salesforce case management, outbound calling, process optimization, reporting, documentation, communication, empathy, MS Office/Google Workspace
Preferred skills
AZAV knowledge, Salesforce reporting/dashboards
Responsibilities
Prioritize and resolve incoming cases in Salesforce, conduct high-volume outbound calls to inactive participants, motivate and re-engage participants, escalate critical cases to employment agencies, document cases for compliance, suggest process automation, create/maintain Salesforce reports.
Seniority
Individual Contributor
