Call Center Agent (m/w/d) in Teil- oder Vollzeit
Hybrid
Core
First point of contact for policyholder inquiries regarding partner insurance claims, coordinating with lawyers and documenting cases in CRM.
Role type
Customer service agent (insurance claims)
Builds
Insurance claim processing workflows for Legalhero's partner insurers
Domain
Insurance / Legal services
Deliverable
client delivery
Required skills
German (fluent), CRM data management, case coordination, Google Workspace
Responsibilities
Handle inbound calls for policyholder inquiries, document and maintain data in CRM, coordinate cases with assigned lawyers, provide service-oriented support to new and existing customers