Teamleiter Customer Service (m/w/d) – Herzlichkeit, Macher-Mentalität & Führung auf Augenhöhe ???
Core
Leading a customer service team to deliver empathetic, modern support for an e-commerce plant retailer via phone, email, and chat.
Role type
Senior Customer Service Team Lead
Builds
Customer support processes and team performance for a digital plant retailer
Domain
E-commerce / Horticulture
Required skills
Team leadership, process optimization, omnichannel support management, KPI analysis, stakeholder collaboration, change management
Preferred skills
Empathic communication, proactive problem solving, structured thinking, cross-functional collaboration
Technologies
3CX, ticketing systems, Google Workspace
Responsibilities
Optimize service processes across phone, email, and chat channels; lead and motivate the service team; analyze service KPIs to drive improvements; collaborate with logistics, IT, and management to resolve root causes of customer issues.
Seniority
Senior, hands-on IC
