Leitung (m/w/d) des Sachgebietes 3 für den Geschäftsteil Kfz-Zulassung Service
Core
Leading a team of approximately 16 employees responsible for vehicle registration services, including process development, conflict management, and handling complex cases.
Role type
Senior IC team lead (public administration)
Builds
Vehicle registration processes and services for dealers and the public
Domain
Public administration / Automotive registration
Required skills
Team leadership, process development, conflict management, decision-making, negotiation, customer consultation, structured work
Preferred skills
Bachelor of Arts in Public Management or equivalent qualification, leadership experience
Technologies
None stated
Responsibilities
Leading the department with about 16 staff, coordinating task execution, developing processes, managing complaints and conflicts, acting as contact for dealers, coordinating mass registrations, deciding on complex cases, handling objection and litigation procedures, managing problem databases
Seniority
Senior, hands-on IC
