Customer Support / Kundenberater (m/w/d) in Teil- oder Vollzeit
Core
First point of contact for professional handling of client inquiries for partner insurance policies, routing cases to lawyers, and managing customer data in a CRM system.
Role type
Customer Support Specialist (Insurance)
Builds
Customer service interactions and case routing for legal protection insurance
Domain
Insurance / Legal Tech
Deliverable
client delivery
Required skills
Fluent German (written and spoken), CRM system management, case routing, customer needs identification, Google Workspace proficiency
Preferred skills
Commercial training background, experience in customer service or hospitality/hotel industry
Responsibilities
Conduct inbound calls with customers (non-sales, non-legal advice), document and maintain customer data in CRM, route inquiries to appropriate lawyers, identify customer needs and provide process information
Seniority
Entry to Mid-level